Customer Care
Refund Policy
Our refund policy is designed to be clear and fair. Review the terms below before requesting a return or refund.
Last updated: February 17, 2026
Eligibility Window
- Return requests should be submitted within 30 days of delivery.
- Items must be unused and returned in original packaging when applicable.
- Personalized, custom-made, or final-sale items are generally non-refundable unless damaged or defective.
How to Request a Refund
- Contact support with order ID and reason for return.
- If approved, follow the provided return instructions.
- Do not ship returns to unconfirmed addresses.
Refund Timeline
After returned items are received and inspected, approved refunds are issued to the original payment method.
Depending on payment provider and bank processing, posted refunds may take 5-10 business days.